Katty Salumu
Katty Salumu is a digital marketing expert who advises businesses on the importance of engaging with online reviews as a critical aspect of customer relations. He warns that companies ignoring customer feedback risk losing potential clients, emphasizing that today's consumers prioritize experiences as much as products, and a strong online reputation is built through consistent quality and customer satisfaction.
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Tanzania:
Katty Salumu said businesses should view online reviews as an essential part of customer engagement rather than simply a marketing tool.
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