Dr Ann McEwan
Dr Ann McEwan is a consumer advocate who recently expressed frustration with Microsoft's refund process for its 365 subscription service, highlighting the lack of clear communication regarding refunds and the limitations of the Classic plan.
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New Zealand:
Reader Dr Ann McEwan pointed out that although the process now works, the first screen you see does not make it clear there will be a refund for the higher amount paid since November 2024 if you switch to 'Classic'.
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